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Response 3: You demonstrate great service orientation skills as you offer to help find the zip code, and by doing so together, you can show the customer how to locate this information in the future. Response 4: This is a good response that...
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This will help you get acquainted with every question you might stumble on, eliminate the element of surprise, and boost your confidence. It consists of full-length USPS practice tests, extra drills, study guides, pro tips, and hacks all updated for...
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That is why it is highly recommended to start preparing for the exam as early as possible. Tell Free practice test postal exam Your Story — this section will present you with questions about aspects of any previous job positions you may have held. You will also be asked about your attendance record, your working relationship with your peers, and how your supervisor may evaluate your performance. Section 2. Describe Your Approach — this section asks you questions that relate to how you handle other people, your approach towards specific parts of your work, and how you would react on a personal level, when placed in certain conditions.
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Section 3. Work Scenarios Work Situations — in this section you will be given descriptions of possible work situations and then asked how you would react in those work situations. Ace The Usps Exams Prev. Upon inspecting the details of the form, you notice that the zip code of the recipient is missing. Inform them that you will not be able to accept the parcel without the zip code. Ask them to contact their relative for their zip code.
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Tell them that they can search for the zip code online. Offer to search for the zip code in the USPS database and have the customer confirm it if possible. Postal Service Practice Test Instead, this question is put in the postal exam because the organization wants to measure just free practice test postal exam helpful you are towards customers, especially those who are not familiar with how the requirements of sending in parcels based on how much details have to be in the forms. Option D would show that you are not just a candidate that would shrug off a customer just because they messed up an application form for their parcel and call it a day. This will allow the USPS to know that you are willing to go the extra mile to show how friendly and helpful employees of the postal service is. Free Postal Exam Practice Tests Update Option A can be considered as the least likely course of action that you should take as you are not being helpful even though the situation can easily be solved.
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Describe Your Approach: I value accuracy over speed. ANSWER Correct Answer: Either Highly Agree or Agree Explanation: As a postal officer, it is vital that every parcel, letter, or package is sent to the right recipient, meaning you must be able to deliver them to the correct house or apartment unit no matter how confusing or large the area is. How Long is Postal Exam? The Virtual Entry Assessment is a self-administered assessment that is typically completed in about 45 minutes. The exam must be completed within 72 hours 3 days of submitting an application for a job.
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This time limit is also present in the virtual entry assessmentwhich is primarily used for mail handler applicants, the virtual entry assessmentwhich is for clerks and operators, and the Postal Exam for associates and customer service representatives. Test For Orientation Guide Major Entry-Level Jobs As there is a very limited amount of time available for preparations after applying, so it is advisable to start practicing for the exam as soon as you decide you wish to become a mailman.
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Thus, ideally, you should enroll in our preparatory Postal Exam course prior to applying for a job. Just make sure to plan to sit the exam near the end of your three day time period. This gives you at least a couple of days to prepare using our prep course. The maximum score you can achieve on one of the exam, as well as the VEA, andis You will need to achieve a score of at least 70 in order to pass. You can find out what score you attained upon completion of your test by logging into your candidate profile on the USPS website. This indicates that you will not be considered for the job position you applied for.
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ORDER NOW To apply for postal positions use our instructional guide and then click on the link at the end of the guide to go direct to the Postal Services' official online employment site. Job opportunities are also advertised at local post offices, in national and local newspapers, journals and periodicals. A passing score of 70 percent or better on a postal exam will place the applicant's name on an eligible register for that job vacancy and you can use the same test and application information to apply for multiple jobs. To improve your postal exam score and for complete information on this process pick up a copy of the 7th edition of Post Office Jobs. Postal employees who have the knowledge, education, credentials, and skills may apply for these openings. Few postal clerks and non professional employees will have law degrees, engineering credentials, or doctorates for example. These post office jobs will generally be advertised in local papers and on the USPS web site.
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You can also call the local CSSD office's Human Resource Department to check on the status of your application or to follow up on interviews. You will be rated on a point system maximum of points even without a written test. Therefore, your resume and Application For Employment PS Form must be thoroughly completed and include all key information such as degrees, training, credentials, and detailed work experience. Only the top three candidates will generally be referred to the selecting official for consideration. Also, explore and apply for all job vacancies in the government and private sectors to improve you chance of employment.
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Post office job applicants seeking entry level professional and administrative positions can apply for mail handling positions and take the Battery Exam to get their foot in the door. Once hired, as vacancies open in their specialty such as accounting, budget, and other occupations, the Postal Service often advertises these positions first to current postal employees through internal job announcements. Once you get your foot in the door you can bid on these restricted announcements and the experience that you will gain from the entry level mail handling position will help you to better understand the postal system.
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Prepare Yourself for a Career with the U. From mail carriers to clerks to custodians, the U. Many people overlook US postal jobs as a viable means of employment simply because they don't know that it can be quite a lucrative place to be employed. There are hundreds of positions available for someone who is ambitious enough and enjoys exploring neighbourhoods.
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If you fulfil these basic requirements, then you are eligible to take the Postal Exam for Postal Jobs. There are thousands of US postal office Federal Jobs available, just waiting for someone who is ambitious and hard-working to join the ranks of the USPS. What are you waiting for? Sign up with us today and experience a postal job first hand. Eligibility Requirements of U. S Citizen or have a Green Card. No field work experienceis required! No high school diploma or GED is required! A qualification for employment is to be drug free Military service is treated as prior employment.
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To score high and improve your chances to get the job, use this question U. One of the customers on your route moved to a different unit at the same apartment complex. You know he has moved but you have not received a change of address. He flags you down one day and wants to know why he is not getting his mail. What would you most likely do? Inform him that until you receive a change of address, you cannot deliver to the new address. Tell him that you are holding it at the station until you receive the change of address, which is postal policy. Tell him you will bring it all to him tomorrow but if he has not submitted a change of address, he should do so soon. Give him a change of address card that you keep in your truck and tell him he must submit it soon or they will send his mail back to the sender after a certain time. Incorrect answer. Please choose another answer. What would you least likely do? It is time for your break, but the work is unfinished, and you are behind schedule.
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Go to break. You are almost finished, so ask your supervisor if you can finish and go on your break later. Remind your supervisor that it is your break time in case she wants someone to work the mail while you are gone. Ask someone to finish up so you can go on break. You find a stamped letter on the ground next to the mail box that appears to be outgoing mail.
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The flag on the mail box is up. Leave the letter on the ground, as its outside the scope of your responsibility. Put the letter back in the mail box and leave the flag up to let the owner know the mail was not picked up, so she can examine it. Pick up the letter and process it as if it was posted to be mailed. Knock on the mail box owner's door and ask if it's her mail. You are manually casing mail and you hear two co-workers gossiping about another co-worker who is close enough to hear them.
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Quietly tell the two gossiping co-workers that the person they are talking about can hear them. Mind your own business and keep it to yourself. Join the conversation and try to change the subject. Later tell the person that was being talked about that those two people gossip about everyone and not to let it bother her. A container of mail from your machine has been taken to the dock to be loaded on a truck, and you realize you may have put a tub of mail in it which does not belong there. This means that it could go to the wrong postal station. Leave your station and run to the dock to see if the truck has left to fix your mistake. Ask your supervisor if you can run to the dock to see if you can rectify the mistake. Tell your supervisor what you suspect and ask if she can call the dock to find out if the truck is still there.
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There's no need to do anything. No one will know it was you that made the mistake. Two co-workers get into a heated argument on the workroom floor. One of them is a friend of yours. Take your friend's side and join the argument. Get a supervisor in case punches are thrown. You are there to do your job, so you avoid the situation. Approach the two and ask them to calm down. A customer asks for a book of stamps. When you tell her the amount, she says she does not have enough money. Tell her you are sorry, but you must collect all the money. Find out how much she is short and pay it for her.
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Offer to sell her fewer stamps that are within the amount of money she has. Give her the stamps and ask her to drop the money off later. A customer complains to you about another clerk saying that the clerk was rude and uninformative.
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Introduction This is a common section in all the VEA versions. It contains a brief paragraph on the history of the postal services, jobs mapped to the test you are writing, necessary instructions and one sample question for each constituent section. Work Scenarios The Work Scenarios segment is common for all versions of the VEA though, as mentioned earlier, it is christened differently in This section assesses your intrinsic situational awareness in a typical work environment. Questions are of multiple choice behavioural type. Each has a write-up followed by different possible responses. If it so appears that none of the options appear most likely or least likely to you, pick the closest ones. On the face of it, there is no right or wrong response. You are expected to answer the question based on how you would respond to a similar situation in real-life. However, keep in mind the increasing focus on soft skills, customer centricity and importance of being a solid team player.
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That should help you pre-empt the desirable skills being looked for. Nonetheless, ensure you are happy with your choice before you move on to the next question. You are not allowed to go back to the previous question after you have moved ahead! These are generally in-built test mechanisms to check your behavioural consistency on situational judgement. Being honest and consistent is the key! Sample Question 1 You are approaching the lunch hour in your shift.
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It is the Holiday season and your day has been really busy. A customer comes in and asks to check if she can redirect the shipment she had sent a while back. This is usually a time taking activity that might delay your lunch break. Select the action you will be most likely to take and the action you will be least likely to take while attending to the customer. Response: Option 1 is not the best recommended option. You manage not to delay your lunch break.
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You also help her by informing of the option to check eligibility online. However, in effect, her actual query still remains unaddressed and the customer is likely to leave unsatisfied. Option 2 is far from ideal. You are only finding an excuse of not doing your job. In addition, you are needlessly redirecting customers to an escalation authority. This is not expected from a customer-centric team member role.
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This should thus be the least desirable option. Option 3 could result in an irate customer. Even though you offer to help her checking for eligibility, the prolonged wait could leave you with an unhappy customer. Option 4 should be the most desirable. Irrespective of it being a busy day, the time taking nature of the task or impending lunch break, you do what you are supposed to do in the first place. You go the extra mile to ensure a satisfied customer experience. Sample Question 2 It is a busy Monday morning. There are lots of work to be done but you see your colleague continuously fidgeting and moving away from his desk for prolonged periods. You anticipate by the end of the day there will be a slippage in the work assigned to your team.
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Select the action you will be most likely to take and the action you will be least likely to take in this scenario. Even though you think that you have taken corrective option beforehand by reporting to the Postmaster, this reflects bad team-spirit. It could create a negative team environment and impact working relationship with your colleague in future. Option 2 is also not the most favoured option. While you proactively take additional work, the actual issue remains unaddressed. If the colleague is intentionally shirking work, you might end up with an errant colleague and unfair workloads to cover for him in future too. Option 3 should be the most desirable option. You show positive team spirit and open communication by talking to your team member about a perceived issue. You also find an opportunity to resolve the situation without escalating or hindering teamwork.
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Your colleague might be having genuine problems and would really appreciate some help from the team in times of need. Option 4 should be the least desirable. Talking about a colleague behind his back and instigating others to get him reported must never be encouraged in a well-functioning team environment. It contains questions specifically related to your past work experience.
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Understand that this is the place in the assessment where any information you submitted earlier as part of the application process may be corroborated. Therefore, while answering this section, make sure all details that you shared in previous phases dovetail with the responses you provide here. Be careful that all specifics on past work events, gap in employment etc, tally exactly. Needless to say, you are expected to be absolutely honest while presenting the facts. Any inconsistency may be the ground for immediate ineligibility. As in earlier sections, check your response before you move on to the next question. You may not go back to earlier questions. Ensure you have exact dates for important employment events. This should avoid any inadvertent discrepancy while taking this test. It is also by far the segment with the most number of questions.
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All questions are behavioural types and are meant to gauge your personality fitment to the role you are applying for. You would be typically presented with a combination of two statements say, statements A and B and required to choose your response on a subjective scale — Most like statement A, Somewhat like statement A, Somewhat like statement B, Most like statement B. Since these are behavioural questions meant to assess your personality traits, there can be no obvious right or wrong answer. But if you have researched the job role well, you may still guess the desired behaviours.
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Best bet, be honest. As in other parts involving behavioural questions in all VEA versions, there are checks and balances internally to weed out attempts to con the system. There can be complementary questions and you need to be careful so as not to get flagged for behavioural inconsistency. Note that, it is highly probable that neither of the two statements will exactly describe your approach. Pick up the statement that reflects more like you usually behave. Trust your gut! Identify which of the following statements describes you best: Response: Respond to reflect your general approach to work. Keep in mind the kind of behaviour that would likely be expected from you in the position you are applying for.
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